How to Cancel Anytime Fitness UK Membership in 2026
Canceling your Anytime Fitness UK membership requires two separate steps that most members don’t know about.
Your home club and ABC Financial handle billing independently, so you need to contact both to fully stop charges. Miss one and you will keep getting billed.
- You must give 30 days written notice. Your membership ends 30 days after submission.
- You must contact both your home club AND ABC Financial. Canceling with the club alone does not stop billing.
- Early termination fees apply if you cancel a 12 month contract early. Month to month memberships have no fees with 30 days notice.
Two-Step Cancellation Process
Most members think canceling is one step but it is actually two. Your home club and ABC Financial are separate and do not automatically talk to each other.
Your home club handles membership cancellation and gym access. ABC Financial handles the billing. If you only cancel with your club and do not notify ABC Financial you will keep getting charged even after your gym access ends.
Always follow up with ABC Financial after canceling with your club to confirm they have processed the request.
Four Ways to Cancel
There are four different cancellation methods. Each method has different speed and documentation benefits.
Cancellation Portal
Open the AF App or go to the Anytime Fitness UK website.
- Log in
- Go to Settings
- Then Membership
- Then Manage Subscription
- Select Cancel Membership.
- Choose a cancellation date at least 30 days away and screenshot the confirmation email with your reference number.
Check your membership status in the app within 48 hours to confirm it was processed. If nothing changed contact your club directly.
Phone Cancellation
Call your home club and provide your membership number. Ask for a cancellation date at least 30 days away and request a confirmation email with a reference number within 24 hours.
If no confirmation arrives within 48 hours call back or switch to email or the portal instead. Verbal cancellation alone is not enough proof if charges continue.
Find your specific club’s email address on your Membership Agreement or their website. Send an email with your full name, membership number, home club, and desired cancellation date. Request a read receipt and keep the email in your sent folder.
In Person
Visit your club and ask for a written cancellation confirmation slip with the date, staff signature, and reference number. Take a photo as backup. This removes any chance of a dispute over whether your request was received.
30-Day Notice Requirement
Anytime Fitness UK requires 30 days written notice before your cancellation takes effect. Submit on June 3 and the earliest your membership ends is July 3. You get charged through that date then billing stops.
➤ The 30 days starts from the day you submit, not the day your club processes it. Submit early to hit your target cancellation date. If you submit too late in your billing cycle your cancellation may push to the following month adding another 30 plus days.
Check your bank account 5 to 7 days after your cancellation date to make sure no extra charges came through. If they did you have your cancellation confirmation as proof to dispute them.
Early Termination Fees
Fees depend entirely on your contract type.
Contract Types | Termination Fee |
|---|---|
Month to Month | No early termination fee as long as you give 30 days’ notice. |
12 Month Contract | Canceling before your contract end date means you owe an early termination fee. The amount depends on your club and how many months are left. Check your Membership Agreement for the exact fee. |
Medical Suspension
If you have a doctor’s certificate you can suspend your membership for 1 to 3 months instead of canceling. This avoids early termination fees completely. Your contract end date and membership rate stay the same when you come back.
Submit a letter from your doctor to your club with a suspension request.
Billing Processor Step
ABC Financial handles all Anytime Fitness billing in the UK. Your club cancels your membership access but ABC Financial is responsible for stopping charges. They do not automatically sync so you need to contact both.
After canceling with your club contact ABC Financial directly.
➤ Find their details on your billing statement or Membership Agreement. Call or email with your membership number and full name and ask them to confirm your cancellation has been processed and no future charges will post. Ask for written confirmation showing your cancellation date and zero balance.
If ABC Financial says they have not received the cancellation from your club, contact your club right away and ask them to resubmit it.
Freeze vs. Cancel
Freezing pauses your membership temporarily. Canceling ends it permanently. Choose based on your situation.
Freeze if:
- You have a temporary injury or illness
- You are traveling short term
- You are facing short term financial hardship
Freezing avoids early termination fees, keeps your contract end date, and maintains your membership rate.
Cancel if:
- You are relocating permanently
- You are switching gyms
- You have no plans to return
Canceling may trigger early termination fees if you are on a 12 month contract.
To unfreeze contact your club and request reactivation. Access usually resumes within 24 to 48 hours.
When Freezing Saves Money
Check your early termination fee in your Membership Agreement. If it is more than 3 months of membership cost freezing is cheaper. For example a £300 termination fee vs £150 for a 3 month freeze at £50 a month saves you £150.
If you have a doctor’s certificate freezing costs nothing and avoids the fee completely. This is the best option for medical situations.
UK Consumer Rights and Cooling Off Period
If you bought your membership online or over the phone you have a legal 14 day cooling off period under the Consumer Rights Act 2015. You can cancel within 14 days of purchase with no penalty and no explanation needed.
This only applies to your initial purchase, not renewals. After 14 days standard 30-day notice and early termination fees apply. You may be charged pro-rata for any gym access you used during the 14 days.
How to Invoke This Right
Check your Membership Agreement or first billing statement for your purchase date. If you are within 14 days send written notice to your club saying:
“I am invoking my 14-day cooling off right under the Consumer Rights Act 2015.”
Include your full name, membership number, and purchase date. Your club must confirm cancellation within 5 business days. If they refuse, escalate to Trading Standards or Citizens Advice, both are free.
Prepaid Credits
Personal training sessions, class packages, and account credits are non-refundable and non-transferable when you cancel. Any unused credits are forfeited, and you will not get a refund.
➤ If you freeze instead of cancelling your credits are preserved and available when you come back. This is another reason freezing can be smarter than canceling if you have unused balance.
Cancellation Rejection and Escalation
Common reasons for rejection include incomplete notice, unpaid fees, incorrect membership number, or the request not being received.
Fix the issue and resubmit right away. If your club does not confirm within 5 business days follow up in writing.
If charges continue after cancellation contact ABC Financial with your confirmation and request a refund.
Escalation Path
- Contact your club manager
- Contact Anytime Fitness UK customer service
- File feedback on Medallia
- Escalate to SE Brands if still unresolved
- File a complaint with Trading Standards or Citizens Advice as a last resort
For unauthorized charges contact your bank and file a chargeback if ABC Financial refuses to help. Provide your cancellation confirmation as evidence.
Documentation
Keep copies of everything. This is your protection if disputes arise later.
- Membership Agreement (shows contract terms and cancellation policy)
- Cancellation request confirmation email with date and reference number
- Screenshot of Cancellation Portal submission (if used)
- ABC Financial cancellation confirmation showing effective date
- Final billing statement showing last charge date and zero balance post-cancellation
For in-person cancellations, ask for a written confirmation slip with date, signature, and reference number; take a photo as backup.
Frequently Asked Questions
Can I Transfer to Another Anytime Fitness Club?
Yes if you are relocating within the UK network. Contact your current club and request a transfer. It takes 5 to 7 business days with no cancellation fee. Check the new contract terms first as it may lock you into a new 12 month agreement.
Will I Get a Refund?
Refunds are not issued for month to month memberships canceled after the 14 day cooling off period. Early termination fees and prepaid credits are non-refundable. The only exception is the 14 day cooling off right which allows cancellation with only a pro-rata charge for gym usage.
How Do I Find My Club’s Contact Details?
Open the AF App, select Find a Gym, and search by postcode. You can also visit the Anytime Fitness UK website and use the Find a Club feature. Your Membership Agreement also lists your home club’s contact details.
