How to Cancel Your Energie Fitness Membership (Online, Email & In-Club)
Canceling an Energie Fitness membership is not as simple as it sounds. There are specific steps to follow, a notice period to keep in mind, and a payment structure that can catch you off guard if you are not careful.
Here are the most important things to know before you start:
- The official way to cancel is through the “Manage My Membership” portal. Save the confirmation email as soon as you get it.
- Do not cancel your direct debit with your bank. This does not end your contract and can lead to debt collection through Harlands Services Limited.
- The 30-day notice period starts from the date Energie Fitness confirms your request, not the date you sent it.
Cancelling via the Member Portal
The official way to cancel your Energie Fitness membership is through their online members area.
- Go to the Energie Fitness website and log in
- Find the “Manage My Membership” section
- Submit your cancellation request and wait for a confirmation email.
★ That confirmation email is your proof that the request went through. Save it or take a screenshot right away. Without it, the gym can claim they never received your request.
If the portal is not loading, the website uses Cloudflare security rules that can block some browsers. Try a different browser or clear your cache before assuming the site is down.
If you still cannot get in, use the live chat on the website to ask for help or to let them know you are trying to cancel. Take a screenshot of any chat conversation you have.
The 30-Day Notice Period
Submitting a cancellation request does not end your membership right away. Energie Fitness requires 30 days notice, and the countdown starts from the date they confirm your request, not the date you sent it.
For example, if your billing date is the 1st of every month and Energie Fitness confirms your cancellation on June 3, the 30 days run until July 3. That means one more payment gets collected before your membership fully ends.
Use the date on your confirmation email to count 30 days forward and figure out your last billing date.
Canceling Inside a Minimum Contract Term
If you are still inside your commitment period, you cannot cancel for free unless you have a valid reason. Energie Fitness allows early cancellation for:
- A documented medical condition
- Redundancy or serious loss of income
- Moving to an address far from any Energie Fitness club
You need to send supporting documents in writing, such as a doctor’s letter, redundancy notice, or proof of your new address. Verbal requests will not work.
If the gym refuses to let you cancel and you are facing real hardship, you may have a legal option. Under the Consumer Rights Act 2015, contract terms that are unfair or too restrictive may not be enforceable. This is a legitimate route you can take if the gym will not budge.
Do Not Cancel Your Direct Debit
This is the most common mistake people make. Canceling your direct debit with your bank stops the payment, but it does not cancel your Energie Fitness membership contract. Energie Fitness has even warned members about this directly on their official Facebook page.
Energie Fitness uses a company called Harlands Services Limited to manage direct debit payments. The payment instruction is set up at the Harlands level, not just with the gym. This is why some members keep getting charged even after they think they have canceled. The gym may have noted your request but never told Harlands to stop the payments.
When you cancel, ask for written confirmation that the Harlands direct debit has been fully stopped, not just that the gym has received your request.
Only cancel your direct debit with your bank after you have written confirmation from both Energie Fitness and Harlands that everything is fully ended. Canceling it too early can create a debt and trigger the Harlands collections process.
Cancelling by Email
The main Energie Fitness head office email is [email protected]. Because each gym is run as a separate franchise, you should also email your local club directly. Treat them as two different businesses and contact both.
Your cancellation email should include:
- Your full name
- Membership number
- Home address
- Date you joined
- Your specific club location
- Reason for cancellation
- A clear statement that you are giving 30 days notice from the date of the email
Send the email with a delivery or read receipt turned on. Then follow up by phone or WhatsApp with your local club to make sure they got it. Do not assume silence means they accepted your cancellation.
Energie Fitness has a very low customer service resolution rate, so do not expect a quick reply. Give them 5 to 10 business days to respond. If you hear nothing after 14 days, follow up in writing and make a formal complaint.
You can also use the live chat on the Energie Fitness website to ask for confirmation and take a screenshot of any response you get.
Franchise Clubs
Energie Fitness is not one big company. Each gym is owned and run by a different person locally. This means cancellation policies, freezes, and how they handle disputes can be different from one club to another.
This is why some members cancel with no problems while others get pushback. They are dealing with different businesses that just share the same brand name.
Because of this, always mention your specific club location in every email or message you send. Do not rely on just the central portal. Confirm your cancellation through both the main portal and your local club in writing and keep records of both.
Freeze Your Membership
If you are going through a temporary situation, consider freezing your membership before canceling.
A freeze pauses your billing without ending your contract. It also keeps your current membership rate and means you will not have to pay a rejoining fee later. Ask your local club in writing and confirm the freeze start date, end date, and any fees that come with it.
Referral Discounts
If you are on a referral discount through the Energie Fitness scheme, canceling your membership will end that discount. Check with your local club before you cancel if a discount is currently applied to your rate. local club before you cancel if a discount is currently applied to your rate.
Escalate If They Refuse
If Energie Fitness refuses to cancel your membership or keeps ignoring you, escalate in this order:
- Send a formal written complaint to your club and to head office at [email protected]
- Mention the Consumer Rights Act 2015 unfair contract terms in your complaint letter
- Contact Citizens Advice for free help with gym contract disputes
- Report to the Competition and Markets Authority if the club is breaking the 2019 CMA gym contract guidance
- Start a chargeback through your bank if payments keep coming after your cancellation was confirmed. Ask your bank which process applies to you since it can be different depending on how you pay.
Frequently Asked Questions
Can I transfer my Energie Fitness membership to another person?
Energie Fitness does not have a standard membership transfer policy. Since each club is run as a separate franchise, your best option is to contact your local club directly and ask. Some clubs may allow it at their own discretion.
Can I use my Energie Fitness membership at a different club location?
This depends on the type of membership you have. Some memberships are tied to one specific club while others allow access to multiple locations. Check your membership agreement or contact your local club to find out what your plan covers.
What happens to my membership if my local Energie Fitness club closes down?
If your club closes, you should not keep paying for a service you cannot use. Contact head office at [email protected] in writing as soon as possible and request a cancellation or a transfer to a nearby club. Keep a record of all communication in case there is a dispute over charges.
Does Energie Fitness offer student or corporate discounts?
Some Energie Fitness clubs offer discounted rates for students or through corporate wellness programs. Since each club is independently owned, availability and terms vary by location. Contact your local club directly to ask what deals they currently have.
